Effective Date: 01 / Jan / 2022
At Kids Essentials, we strive to ensure you are satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward returns and refunds policy to ensure your shopping experience is smooth and hassle-free.
1. Returns
Eligibility:
- Items must be returned within 30 days of receipt.
- Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
- Certain items, such as perishable goods, custom products, and personal care items, may not be eligible for return. Please contact our customer service for specific eligibility.
Process:
- To initiate a return, please contact our customer service team at [customer service email] with your order number and details of the item you wish to return.
- Our team will provide you with a return authorization and instructions on how to send your item back to us.
- Once you receive the return authorization, securely package the item and send it to the address provided.
Shipping:
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., you received an incorrect or defective item).
2. Refunds
Eligibility:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your return is approved, we will process your refund within a reasonable timeframe. A credit will automatically be applied to your original method of payment.
Non-Refundable Items:
- Sale items are final and cannot be refunded.
- Gift cards and downloadable software products are non-refundable.
3. Exchanges
Eligibility:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [customer service email] and send your item to the address provided.
Process:
- Follow the return process to send the defective or damaged item back to us.
- Once the item is received and inspected, we will send you a replacement.
4. Late or Missing Refunds
Process:
- If you haven’t received a refund within the expected timeframe, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at hi@kidessentials.us
5. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Kids Essentials
Email: hi@kidessentials.us
Phone: (+1) 929-567-3841
Thank you for shopping with Kids Essentials. We appreciate your business and are committed to ensuring your satisfaction.